Returns & Exchanges

At Cozyla, we want you to be completely satisfied with your smart home electronics. If you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a smooth processing of your refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.