Frequently Asked Questions
Everything you need to know about your Cozyla smart electronics and orders.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is the return policy for Cozyla products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do your electronic products come with a warranty?
Yes, all Cozyla hardware products include a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track the status of my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Are software updates included for my smart devices?
Yes, we provide regular over-the-air (OTA) software updates to enhance performance, add new features, and ensure the security of your Cozyla devices.